MyView – Interactive Sales Enablement Tool Deployment

Challenge

Sales advisors in the contact center lacked a seamless, real-time method to showcase products and walk customers through contract terms during live calls. This gap led to missed conversion opportunities, prolonged AHT, and inconsistent customer experiences.

Solution: MyView Tool Implementation

I led the deployment of MyView, an interactive sales enablement tool that allowed advisors to:

• Instantly launch a live visual interface during calls
• Showcase product features, plans, and pricing in real-time
• Secure customer consent for contract terms digitally while on the call

My Role & Contributions

• Collaborated with stakeholders across Sales, IT, and Compliance to design training workflows and implementation plans
• Developed digital learning materials and job aids for advisors and managers
• Led train-the-trainer sessions and conducted onboarding workshops
• Created a feedback loop with frontline teams to refine tool usage post-launch

Outcomes & Results

• Reduced Average Handling Time (AHT) by 15%
• Sales conversion uplift observed within the first 6 weeks of implementation
• Improved compliance and customer understanding of contractual terms
• Boosted advisor confidence and product fluency in live customer scenarios

L&D Measures of Success (MOS)

• 95% advisor adoption rate within 30 days
• Post-training assessment scores improved from 78% to 92%
• Positive sentiment in post-implementation surveys from both advisors and team leaders